Customer Escalations Management: The Golden Recipe

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? You should still aim to avoid escalations and complains; nevertheless, your attitude toward them should make all the difference. If you want to reduce stress, frustration, and dissatisfaction for your customers […]

Free: Ring Bell for Service? Never Force Your Customers to Get Your Attention, When You Should Already Have Theirs!

A collection of customer service stories (some good, some bad, and all amusing) and the business lessons to be learned from them, along with implementation strategies for any level employee, manager or owner. Anyone who deals with customers, patients or clients can benefit from the advice given in this book to improve relationships with every […]

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